A prospect found your firm at 11:00 pm. They have a real problem, the kind that doesn’t wait until morning to feel urgent. They landed on your site, read your practice area page, and had a question. Not a complicated question. Something they needed a quick answer to before they decided whether to call.
Nobody answered. There was a contact form. They didn’t fill it out, people who fill out forms at 11:00 pm are rare. There was a phone number. They didn’t call it, it was after hours and they knew it. So they clicked away. They found another firm. They slept on it. In the morning, they called whoever made them feel confident the night before.
The visitor who hits silence at 11pm and the visitor who gets a helpful answer are the same person. One clicks away. One stays. One calls you at 8am.
The sidebar is where the private conversation happens, just between the visitor and your firm, before anyone else is involved.
This comes up every time. Here is the plain answer.
It has the conversation that happens before legal advice.
It does not give legal advice.
The configuration is built around your firm, what you handle, what you don’t, how you want visitors greeted, what your intake process needs. Forward Push sets that up and maintains it. You are not handing a generic chatbot your firm’s website and hoping for the best.
Some prospects call. Some read quietly before they commit to any contact. Most firms only capture the first group. Case Gravity captures both.
The four AI components of the system.